Return and exchange policy
Return & Exchange Policy
At MAMTA’S, we strive to make your shopping experience seamless and enjoyable. Please read the following terms and conditions carefully before making a purchase. By placing an order, you acknowledge that you have read, understood, and agreed to comply with our policies.
Return & Exchange Eligibility
You may request a return or exchange within 5 days of receiving your order.
Requests can be submitted via the ‘Return or Exchange’ link in the website footer
Refund Process (for Returns)
Refunds will be issued to the original payment method or to the bank account details you provide during the refund request.
Once we receive and inspect the returned product, the refund will be processed within 2–3 business days.
Exchange Process
If the replacement item costs more than the original, you’ll be asked to pay the difference.
If the replacement item costs less, the balance will be refunded to you.
If your requested item is unavailable, we’ll provide suitable alternatives or initiate a full refund.
Pickup & Delivery Timeline
After confirming your return/exchange request, we’ll schedule a pickup within 1–3 business days at no extra cost.
It typically takes 6–7 days for the product to reach us.
Once received, your refund or replacement will be processed within 2–3 business days.
The complete process usually takes 10–15 business days.
⚠️ Once an item has been exchanged, it cannot be returned or exchanged again.
Non-Eligible Orders
We do not accept returns or exchanges for international orders.
Products purchased during Sale or MEGA Sale events are not eligible for return or exchange.
Products Not Eligible for Return or Exchange
Mystery Products
Gift Cards
Customised Products
Return Conditions
To qualify for a return or exchange, the product must:
Be in its original packaging
Not be used or damaged
Have all original tags intact
Damaged, Defective, or Incorrect Items
We conduct strict quality checks before dispatch, but in rare cases:
If your item is damaged during transit
Has a manufacturing defect
Or if you receive a wrong product
We will replace it, provided the request is raised within the 5-day window from delivery.
Self-Shipping Instructions
If reverse pickup is not available at your location:
You may self-ship the item within 5 days of raising a return request to the address below:
MAMTA'S COLLECTION
15, Space Olympia, Sutgirni Chowk,
Chh. Sambhaji Nagar – 431001
Include a note with your Order Number and Return ID inside the package.
Share the courier details with us at 📧 mamtascollection@yahoo.com or 📱 WhatsApp: +91-88060 46460
Please note: Any self-shipped product received after 5 days will not be eligible for return or exchange.
You’ll receive a confirmation email once we receive your returned package at our warehouse.